Free Returns via DHL
Amazon allows customers in Israel to return products completely free via DHL — no return shipping costs at all.
This applies to products purchased directly from Amazon (Fulfilled by Amazon). Products from third-party sellers are subject to that seller's return policy, though many offer similar terms.
Important: this service is available as of now, but Amazon may change the policy in the future.
How Does the Process Work?
- Go to Your Orders on Amazon and check the return deadline — usually about 30 days from delivery
- Next to the product, find the line saying "Returnable until" with the exact date
- Click the "Return or Replace Items" button and follow the instructions
- Amazon will provide a printable shipping label for DHL
- Send the package and wait — delivery takes about 3-4 weeks
- Amazon refunds within 7 business days of receiving the item. Read Returns & Refunds Policy
What to Know
- You can only return items that are unopened and unused
- Refunds go to the credit card used for the purchase
- Missed the deadline? Try contacting customer service — they sometimes make exceptions
- Gifts: you can return gift items too, but the refund comes as an Amazon gift card (not to a credit card)
⚠️ Important Warning
Amazon makes the return process very easy, but there's a limit — if you make too many returns, Amazon may:
- Restrict your return options
- In extreme cases — permanently ban your account
So only return items when you genuinely need to.
Tip: buying clothes? Pay in Shekels to lock the exchange rate in case of a return!
